Privacy Policy

 

Privacy Policy

Last updated: April 10, 2026

1. Introduction

CloudPaws ("we", "us", or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website cloudpaws.shop and make a purchase. Please read this policy carefully. By using our site, you agree to the terms outlined below.

2. Information We Collect

We collect the following types of information:

Personal information you provide:

  • Name, email address, phone number
  • Billing and shipping address
  • Payment information (processed securely via Shopify Payments — we do not store card details)
  • Account login credentials (if you create an account)
  • Communications you send us

Information collected automatically:

  • IP address, browser type, and device information
  • Pages visited, time spent on site, referring URLs
  • Cookies and tracking technologies

3. How We Use Your Information

We use your information to:

  • Process and fulfil your orders
  • Send order confirmations, shipping updates, and receipts
  • Respond to customer service enquiries
  • Send marketing emails (only with your consent)
  • Improve our website and product offerings
  • Comply with legal obligations
  • Prevent fraud and protect the security of our site

4. Sharing Your Information

We do not sell your personal information. We may share it with trusted third parties only as necessary to operate our business, including:

  • Shopify — our e-commerce platform (see Shopify's Privacy Policy at shopify.com/legal/privacy)
  • Payment processors — Shopify Payments, PayPal, and other payment providers
  • Shipping carriers — Australia Post, DHL, and other fulfilment partners
  • Marketing platforms — Meta (Facebook/Instagram), Google Ads, for advertising purposes
  • Email marketing tools — such as Klaviyo or Mailchimp, where applicable
  • Legal authorities — if required by law or to protect our rights

All third-party providers are required to handle your data securely and in accordance with applicable privacy laws.

5. Cookies

We use cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic, and serve relevant advertising. You can control cookie settings through your browser. Note that disabling cookies may affect site functionality.

We use the following types of cookies:

  • Essential cookies — required for the site to function
  • Analytics cookies — to understand how visitors use our site
  • Marketing cookies — to deliver relevant ads across platforms

6. Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate data
  • Request deletion of your personal data
  • Opt out of marketing communications at any time
  • Lodge a complaint with your local data protection authority

To exercise any of these rights, contact us at the details below.

Australian residents — your rights are protected under the Privacy Act 1988 and the Australian Privacy Principles (APPs).

European residents (GDPR) — you have additional rights including data portability and the right to restrict processing. Our lawful basis for processing your data is contract performance (to fulfil your order) and legitimate interests (to improve our services).

California residents (CCPA) — you have the right to know what personal data we collect, request deletion, and opt out of the sale of personal information. We do not sell personal information.

New Zealand residents — your rights are protected under the Privacy Act 2020.

7. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Order data is typically retained for 7 years in line with Australian tax and business record requirements.

8. Data Security

We take reasonable steps to protect your information from unauthorised access, loss, misuse, or disclosure. Our site is hosted on Shopify, which is PCI DSS compliant and uses SSL encryption to protect data in transit. However, no method of transmission over the internet is 100% secure.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

10. Children's Privacy

Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

CloudPaws Queensland, Australia Email: info@cloudpaws.shop Website: cloudpaws.shop